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Trust Center

Hael's security and governance posture.

We hold our own AI systems to the standard Hael enforces. This is our live posture — the same surface Hael gives every customer.

SOC 2 Type IIISO/IEC 27001GDPREU & US data residency
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Certifications

Independently verified.

Hael's posture is assessed against the same frameworks our customers are. Where Hael is aligned to a framework but not yet certified, we say so — plainly.

SOC
SOC 2 Type II
In progress
Report available on request
ISO
ISO/IEC 27001
In progress
Report available on request
GDPR
GDPR
Aligned
Report available on request
EU·AI
EU AI Act
Self-applied
Report available on request
Controls

The controls behind the posture.

Every claim above maps to an operating control. These run continuously and are evidenced in our audit chain.

hael.ai / trust / controls
Operating controls
Live posture · enforced
8/8
operating
Encryption in transit & at rest
TLS 1.2+, AES-256
Enforced
Access reviews
Quarterly, role-based
Active
Penetration testing
Annual, third-party
Scheduled
Vendor risk monitoring
Continuous
Active
Audit logging
Hash-chained, retained
Enabled
MFA on production access
WebAuthn / TOTP
Enforced
Background checks
All employees
Enforced
Incident response runbook
Tested, on-call rotation
Active
Data handling

Where your data lives, and who touches it.

Category
Purpose
Region
Cloud hosting
Application & database hosting
EU (primary), US
Model inference
LLM inference for governance tasks
EU / US
Email
Transactional email delivery
EU / US
Analytics
Product analytics (privacy-preserving)
EU
Error monitoring
Runtime error reporting
EU
Customer support
Ticketing & customer comms
EU
At a glance
Data residencyEU & US
Encryption at restAES-256
Encryption in transitTLS 1.2+
RetentionPer contract
Sub-processor changesNotified in advance
Tenant isolationPer-customer keys
See full sub-processor list →
Reports

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The Trust Center you're looking at is a Hael product. Give your buyers the same live proof of posture — generated from your actual controls, not from prose.